Privacy Policy

Effective Date: 10/04/2026, 15:19:57

Introduction and Organisational Information

We, at Chenel Hairdressers, are dedicated to serving our customers and contacts to the best of our ability. Part of our commitment involves the responsible management of personal information collected through our website, chenelhairdressers.co.uk, and any related interactions. Our primary goals in processing this information include:

Enhancing the user experience on our platform by understanding customer needs and preferences.
Providing timely support and responding to enquiries or service requests.
Improving our products and services to meet the evolving demands of our users.
Conducting necessary business operations, such as billing and account management.

It is our policy to process personal information with the utmost respect for privacy and security. We adhere to all relevant regulations and guidelines to ensure that the data we handle is protected against unauthorised access, disclosure, alteration and destruction. Our practices are designed to safeguard the confidentiality and integrity of your personal information, while enabling us to deliver the services you trust us with.

We do not have a designated Data Protection Officer (DPO), but we remain fully committed to addressing your privacy concerns. Should you have any questions or require further information about how we manage personal information, please feel free to contact us at hello@chenelhairdressers.co.uk or +44 01206382772.

Your privacy is our priority. We are committed to processing your personal information transparently and with your safety in mind. This commitment extends to our collaboration with third-party services that may process personal information on our behalf, such as when sending invoices. Rest assured, all activities are conducted in strict compliance with applicable privacy laws.

Scope and Application

Our privacy policy is designed to protect the personal information of all our stakeholders, including website visitors, registered users and customers. Whether you are browsing our website, using our services as a registered user, or engaging with us as a valued customer, we ensure that your personal data is processed in accordance with the highest standards of privacy and security. This policy outlines our practices and your rights in relation to personal information.

Data Storage and Protection

Data Storage
Personal information is stored on secure servers located in the following locations: [insert location]. For services that require international data transfers, we ensure that such transfers comply with all applicable laws and maintain data protection standards equivalent to those in our primary location.

Data Hosting Partners
We partner with reputable data hosting providers who are committed to using state-of-the-art security measures. These partners are selected based on their adherence to stringent data protection standards.

Data Processing Agreements
When we share your data with third-party service providers, we do so under the protection of Data Processing Agreements (DPAs), ensuring your information is managed in accordance with the UK GDPR and other relevant data protection laws. These agreements require third parties to implement appropriate technical and organisational measures to ensure the security of your data.

Transparency and Control

We believe in transparency and in providing you with control over your personal information. You will always be informed of any significant changes to our data-sharing practices and, where applicable, you will have the option to provide consent to such changes.

Your trust is important to us, and we strive to ensure that your personal information is disclosed only in accordance with this policy and where there is a legitimate reason to do so. For any queries or concerns regarding how we share and disclose personal information, please contact us at hello@chenelhairdressers.co.uk or +44 01206382772.

User Rights and Choices

At Chenel Hairdressers, we recognise and respect your rights regarding your personal information, in accordance with the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws. We are committed to ensuring you can exercise your rights effectively.

Your Rights

Right of access (Art. 15 GDPR): You have the right to request access to the personal information we hold about you and to obtain information about how we process it.
Right to rectification (Art. 16 GDPR): If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request its correction or completion.
Right to erasure (‘right to be forgotten’) (Art. 17 GDPR): You have the right to request the deletion of your personal information when it is no longer necessary for the purposes for which it was collected, among other circumstances.
Right to restriction of processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to data portability (Art. 20 GDPR): You have the right to receive your personal information in a structured, commonly used and machine-readable format and to transmit those data to another controller.
Right to object (Art. 21 GDPR): You have the right to object to the processing of your personal information under certain conditions, including processing for direct marketing.
Right to withdraw consent (Art. 7(3) GDPR): Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
Right to lodge a complaint (Art. 77 GDPR): You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information breaches applicable data protection laws.

Exercising Your Rights

To exercise any of these rights, please contact us at hello@chenelhairdressers.co.uk or +44 01206382772. We will respond to your request in accordance with applicable data protection laws and within the required timeframes. In some cases, we may need to verify your identity to ensure the security of your personal information.

We are committed to facilitating the exercise of your rights and ensuring you have full control over your personal information. If you have any questions or concerns about how your data is handled, please do not hesitate to contact us.

Cookies and Tracking Technologies

At Chenel Hairdressers, we value your privacy and are committed to transparency regarding our use of cookies and other tracking technologies on our website. These technologies are essential for ensuring the smooth operation of our digital platforms, enhancing your user experience and providing insights to help us improve.

Understanding Cookies and Tracking Technologies

Cookies are small data files placed on your device that allow us to remember your preferences and collect information about how you use our website. Tracking technologies, such as web beacons and pixel tags, help us understand how you interact with our site and which pages you visit.

How We Use These Technologies

Essential cookies: Necessary for the website’s functionality, such as authentication and security. These do not require consent.
Performance and analytics cookies: Collect information about how visitors use our website, including which pages are visited most frequently and whether error messages occur. These help us improve our website.
Functional cookies: Enable enhanced functionality and personalisation, such as remembering your preferences.
Advertising and targeting cookies: Used to deliver advertisements that are more relevant to you and your interests. They also help limit how often you see an advert and measure the effectiveness of advertising campaigns.

Your Choices and Consent

Upon your first visit, our website will present you with a cookie consent banner, where you can:

Accept all cookies: Consent to the use of all cookies and tracking technologies.
Reject non-essential cookies: Only essential cookies will be used.
Customise your preferences: Choose which categories of cookies you wish to allow.